Members have the power to maintain water sustainability.  Do your part and prevent water theft.

The Corporation employs about 4 office and staff personnel. As General Manager , I am responsible for all day-to-day management, operations, supervision, budget implementation and project management and business administration, William Stewart is in charge of our water and sewer outfield operations. At the MWSC office Mellissa processes your payments, memberships and assists with business administration and Kathy is our bookkeeper who ensures the accuracy of our financials. The MWSC Board makes decisions based solely on the best interests of the Moore Water Supply Corporation success and its members. I believe that we have an excellent team to serve the needs of our members. We are all dedicated to providing you the very best service possible. Please call if you observe any problems such as leaks, suspicious activity near or at our facilities, water quality questions, or any concerns or suggestions that you may have to improve our operations or service.
Contact our business office at (830) 663-6344, or email from our link  on the 'Contact Us' page voice any concerns. Regular business hours are 9:00 a.m. to 3:00 p.m., Monday, Friday.  After hours or on a weekend call or text the Emergency line,. Make sure to leave your complete name , account # and a good call back number.
If you are unsatisfied with the outcome of a situation please contact  me for resolution. Remember there are limits to what our employees can do. They can't violate Federal or State Codes nor can they circumvent policies establish by the Board of Directors or By-Laws of the Corporation. Two examples of employee's limitations are: They can not accept payments after hours for late water bills or make repairs on the water service on your side of the meter.WE DO NOT ACCEPT CASH!
If you still feel that your issue has not been resolved to your satisfaction after I have addressed the situation ,you may bring the problem to the Board of Directors. The Board meets the third Tuesday of each month at the Moore Community Center at 6:00 p.m. You must contact the MWSC Office  and  submit a written request  to be placed on the agenda at least 7 days before the scheduled meeting to get your specific issue on the Agenda. This requirement is in keeping with the Texas Open Meeting Act.
During the regular meetings we also have a Member's forum (public comment) that you can utilize to address the Directors. You can make a statement or state a concern, but the Board of Directors can not discuss the issue or take any action on the issue unless it is listing on the agenda that has been lawfully posted.
The Board of Directors is a non-paid community service-type position and is made up of members of the Corporation. I believe your Board is doing everything possible to provide you a top quality service. As a Board they have to deal with a number of issues; humanitarian, system improvements, theft of services, new subdivisions and a host of other issues. In every action, we must consider the Corporation's membership as a whole.
On a final note, if you would like to be involved in the governing of your water company, we will be seeking members to run for the Board late in December or early each year for the upcoming election. Please give it some thought then stop by the MWSC Office and pick up an application. 
Thank you for taking the time to review this information. I hope you will be a proactive Member of our Corporation. We encourage your inputs.


MWSC General Manager

The

The

TIPS,TRICKS & TIDBITS

MEMBER WATER LINE MAINTENANCE AND REPAIR RESPONSIBILITY

Water Meter Information

The Moore Water Supply Office can assist you with questions regarding your monthly Utility Bill, arranging for someone to show you how to read your meter, assist with new service and just about anything you need pertaining to your Moore Water Supply Utilities.

Please call and leave a detail message and we will contact you within 48hrs. We understand the importance of a members concerns and make every effort to address them.   However, sometimes we are unable to provide immediate assistance due to circumstances that may delay a response. Our normal Hours of Operation are 9-3 Monday thru Friday. Due to our limited staffing we will contact callers that leave messages as soon as possible.   Moore Water Supply is dedicated in assisting all concerns.

How To Read Your Meter

Reading Your Meter

Moore Water Supply reads in hundreds (Rockwell) or tens (Zenner) of gallons. Meters are never reset. To find out how many gallons of water has gone through your meter, you will need to do the following:

 

Rockwell Meters:  Members with Rockwell Meter (100's)

 ROCKWELL meters have a sweep arm, sometimes the last number(s) of the odometer are non-

ROTATING

Not all meters have a flow rate indicator. Some meters only display the volume of water, while others display both the flow rate and the volume. 1. A meter may have a sweep hand. This is similar to the minute hand of a clock. In the example below, once the sweep hand has made one full revolution around the dial, it indicates that 100 gallons have passed through the meter. The numbers in the register, also known as the totalizer, will turn accordingly. In this case, the meter only shows the volume of water in gallons.

  • Read the meter from left to right  and the dead zero.

  • Multiply the reading by 100. For example, for a reading of 07406 not thedead 0, take 7406 and multiply it by 100. This will give yo 740,060 gallons. This is the total number of gallons that has gone through the water meter.

To find out how many gallons of water you have used in any given period, you will need to do the following:

  • Perform the above procedure

  • Subtract the reading from your last bill

  • Take that result and multiply the reading by 100 (remember your water consumption is in hundreds of gallons) MWSC bills in thousands which is where the 7406 is utilized. 

 

**please note that Rockwell Meters have a total of  6 digits including the dead 0 and Zenner, Master, precision and Sensus have a total of 7 digits including the  dead 0.***

 

Zenner Meters:  Members with Zenner Meters  (10's)

  • Read the meter from left to right  and the pre-printed zero.

  • Multiply the reading by 10. For example, for a reading of 74060 not pre-printed 0, take 7406 and multiply it by 10. This will give you 740,60 gallons. This is the total number of gallons that has gone through the water meter.

 

To find out how many gallons of water you have used in any given period, you will need to do the following: 

  • Perform the above procedure

  • Subtract the reading from your last bill

  • Take that result and multiply the reading by 10 (remember your water consumption is in 10's of gallons) MWSC bills in thousands which is where the 7406 is  utilized.

Determine If You Have A Water Leak

The triangle on this picture represents a low flow indication. If this indicator is moving after you have turned off all the water in the house (ice makers too), then you may have a water leak. By double-checking the low flow indicator after fifteen minutes, this will ensure you have a water leak between the meter and your house.

Adjustments

On occasions, your utility account may need to be adjusted. Reasons for adjustments are:

Meter calibration error This is detected when a customer requests their water meter to be checked for accurate calibration.

Swimming Pool Fill-Up When filling up your swimming pool, notify the Utilities Business Office. The meter readers will take your meter reading before you fill-up your Swimming pool and immediately after you complete the process. This process will ensure the City does not overcharge you on your sewer consumption.

Estimates

On occasions, your meter reading may have to be estimated. The reasons for an estimated bill vary, but most likely it will be because the meter reader was unable to access your meter due to a locked gate, animals, a vehicle parked on the meter or flooding on your property where the meter is located.

If you have questions on your bill, please contact the office  at 830-663-6344,emergency line  at 210-275-2840 or via email  at moorewsc@gmail.com

Meter Reading Calendar

The calendar date below is a close estimate of when all  water meters are read. It may vary from month to month by only a few days due to weekends and holidays. After viewing the calendar below and if you have any questions or concerns, please contact our office at . The City will try to provide actual dates for your water meter to be read. Again, please understand schedules and other circumstances may require the schedule to be adjusted.

 

 

The calendar DATE below  is a close estimate of when all water meters are read. It may vary from month to month by only a few days due to weather, weekends and holidays. Moore Water Supply will try to provide actual dates for your water meter to be read. Again, please understand schedules and other circumstances may require the schedule to be adjusted.

The Moore Water Supply Office can assist you with questions regarding your monthly Utility Bill, arranging for someone to show you how to read your meter, assist with new service and just about anything you need pertaining to your Moore Water Supply Utilities.

Please call and leave a detail message and we will contact you within  48hrs. We understand the importance of a members concerns and make every effort to address them.   However, sometimes we are unable to provide immediate assistance due to circumstances that may delay a response.    Moore Water Supply is dedicated in assisting all concerns.

 

METER READING DATE: ** WEEK OF THE 15TH OF EVERY MONTH **

 LOCATING    LEAKS**

Sometimes the source of a leak is obvious, but more often you have to search for the signs.

Tracing a leak in your home’s plumbing can be tricky, but it is necessary to avoid the potential damage that leaking pipes can cause. Finding the source of the leak depends largely on the type of leak you have. A leaking pipe under your sink is easier to find than one that is blocked by ceilings or walls. The first step to tracing the leaking pipe is to determine that you do indeed have a leak, and then you must inspect each room of your home.

Confirm the Leak

Move appliances out of their location wherever possible to look for the source of the moisture. A damaged supply line on a dishwasher, for example, will leak water around the appliance. If this does not reveal the source of moisture, turn off every faucet, appliance and fixture in your home that uses water, and mark where the needle is pointing on your water meter with a pencil or a piece of tape. Leave fixtures, faucets and appliances off for about eight hours, and read the meter again. If the needle has moved, this indicates a leak somewhere in your plumbing system.

Kitchen and Bathrooms

Open cabinet doors beneath sinks and shine a flashlight inside to look for moisture at joints and at the bottom of the P trap. Signs of a leaking pipe may also include corrosion on the supply line fittings and valves. Clear out the cabinet and examine the bottom for water stains, dampness, mold or mildew, and buckled or peeling material, which indicates a leak has occurred. Tighten fittings and wipe away moisture. Turn the water back on to see if this fixes the problem. Sometimes the leak is in the supply valve or line, and it will be evident when the supply is turned off and then activated again. If this is the problem, replace the leaking supply line. You can do the same for all water-using fixtures and appliances 

Floors, Walls and Ceilings

Examine the flooring around fixtures and appliances that use water, including toilets, bathtubs, dishwashers, and refrigerators. Cracked or warped flooring or spongy spots in the floor indicate the presence of moisture and a possible leak. Examine the walls and ceilings in rooms located directly beneath bathrooms as well. Stains on the ceiling or walls, and bubbling or peeling paint or wallpaper, indicate a leak somewhere in those pipes. Contact a plumber to inspect and repair the leak, and to confirm its location before you begin ripping out walls or floors.

Basements and Crawlspaces

Inspect exposed pipes in basements and crawlspaces. Corrosion or moisture present around the pipes indicates a leak. If you see mold, mildew or rotted wood around these pipes, your leak is probably in this area. Water tends to travel downward, and often the location of water stains is not the exact location of the leaking pipe. Still, it is a good indicator of the general area of the source of moisture.